Returns & Refund Policy
Last updated: January 2025
Return Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return, products must be in their original condition with at least 75% of the product remaining and original packaging intact. Products that have been significantly used, opened without intent to purchase, or are part of a promotional kit (unless defective) are not eligible.
How to Initiate a Return
To initiate a return, please email returns@veylor.in with your order number, the product you wish to return, and the reason for the return. Our team will respond within 24 hours with return instructions and a prepaid return shipping label (for eligible returns).
Defective or Damaged Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receipt with photographic evidence. We will send a replacement immediately at no charge. You do not need to return the defective product in most cases.
Refund Processing
Once we receive and inspect the returned product (typically within 3–5 business days of receipt), we will process your refund. The refund will be issued to your original payment method. Processing time by your bank or card issuer may take an additional 2–7 business days.
Exchanges
We do not offer direct exchanges at this time. If you wish to exchange a product, please initiate a return and place a new order for the desired product. This ensures the fastest resolution.
Non-Returnable Items
Gift cards, products marked as non-returnable at the time of purchase, and products purchased during final-sale promotions are not eligible for return. Free gifts or samples included with an order are also non-returnable.